Shipping & Delivery Policy

This policy explains how GALAXY INFORMATICS (INDIA) dispatches and delivers orders placed through our website.

Coverage

We ship across India. For institutional, bulk, or international requirements, please request a quote or contact us — delivery terms for such orders are confirmed individually.

Dispatch & delivery timelines

  • Orders are typically processed and dispatched within 2–7 business days of payment confirmation, subject to product availability.
  • Estimated delivery is generally 3–10 business days after dispatch, depending on the destination and courier.
  • Made-to-order, imported, or quote-based items may have longer lead times, which we will communicate at the time of order or quotation.

Shipping charges

Shipping charges, where applicable, are confirmed at the time of order or in your quotation based on the product, weight, and delivery location.

Tracking

Where tracking is available from the courier, we will share tracking details with you by email or phone after dispatch.

Delays

Deliveries may occasionally be delayed due to factors beyond our control (courier delays, weather, regional restrictions, or force majeure events). We will keep you informed of any significant delay.

Damaged or lost shipments

If your shipment arrives damaged, or does not arrive, please contact us promptly. Such cases are handled in line with our Refund Policy.

Contact

For any shipping-related queries, reach us via our Contact page.