Privacy Policy

This Privacy Policy describes how GALAXY INFORMATICS (INDIA) (“we”, “us”, “our”) collects, uses and protects your information when you use this website. By using the site, you consent to the practices described here.

Information we collect

• Contact details you give us — name, email address and phone number — when you submit the contact form, request a quote, or place an order.
• Shipping address, billing details and order contents when you place an order.
• Basic technical information (browser type, pages visited) collected automatically to operate, secure and improve the site.

Payment information

Online payments are processed by our payment gateway, Cashfree Payments, over an encrypted connection. We do not collect or store your card, UPI or bank details on our servers — that information is handled directly by the gateway under its own security standards.

How we use your information

• To process and fulfil your orders, and to answer quote requests and enquiries.
• To send order confirmations, dispatch updates and customer support messages.
• To meet legal, accounting and tax obligations, including GST invoicing.
• To detect and prevent fraud and abuse of the website.

Who we share it with

We share information only as far as is needed to run the store: with courier and logistics partners to deliver your order, with our payment gateway to take payment and issue refunds, and with our accountants or authorities where the law requires it. We do not sell your personal information, and we do not share it for third-party advertising.

Cookies & local storage

We use minimal browser storage — for example, to remember the items in your cart and to protect our forms from automated abuse. We do not use it to track you across other websites.

Data security & retention

This site is served over HTTPS. We take reasonable technical and organisational measures to protect your information, and we keep it only as long as needed to fulfil orders, provide support and meet legal record-keeping requirements.

Your rights

You may ask us to access, correct or delete the personal information we hold about you, or to stop using it for a particular purpose. Write to us using the details below, or through our contact page, and we will respond within a reasonable time.

Grievance redressal

If you have a complaint about how your information has been handled, please contact S. Kumar using the details below. We acknowledge complaints within one business day and aim to resolve them within 30 days.

Children

This store sells professional and institutional equipment and is not directed at children. We do not knowingly collect personal information from anyone under 18.

Updates

We may update this policy from time to time. The date at the top of this page shows when it was last changed.